The desk keeps moving. The book stays clean.
For underwriters, brokers, and claims operations. The submissions queue that backs up on Monday. The renewal calendar no one fully trusts. The certificate request at 4:47 on a Friday. Work that has to be right against a rule table nobody has fully documented. RakerOne runs it.
The playbooks.
| Playbook | Industry |
|---|---|
| Submissions intake ACORD forms, loss runs, broker notes triaged, routed, underwriter-ready. | Insurance |
| Renewals Scheduled pulls, at-risk flagging, renewal packets prepped. | Insurance |
| Claim triage FNOL ingestion, categorization, acknowledgment, file opened. | Insurance |
| Servicing and endorsements COIs, midterm changes, reconciled against the book. | Insurance |
| Certificate issuance Rule-table reconciliation, broker signature, issued. | Insurance |
RakerOne runs our certificate issuance against our rule table. The work that used to sit on someone's desk ships the same day, cleanly.
How it holds.
Every horizontal AI platform hands the model access to the policy admin system and hopes the prompts hold. RakerOne inverts that approach. The model's universe is playbooks and intents. The connection to the Policy admin lives in the adapter. The model never touches them. A model can propose a midterm change, but only a playbook checks coverage rules. Only an algorithm writes to the policy. The submissions queue, the renewal schedule, the certificate log: all become structured, versioned, and auditable. The model reads and drafts. Your decisions live in the rules.
Teams already running this work.
MGAs and program administrators. Wholesale brokers. Regional and specialty carriers. Retail brokers with volume on certificates and servicing. Claims operations teams and TPAs.
Bring a real submission.
A real ACORD, a real set of loss runs, a real broker note. We'll run the playbook against it, live. Five minutes to your first run.